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I agree... someone else should be answering the phones..
The front desk staff should know which Dental Lab the office uses, so if a call comes in, it should be relayed to the dentist or an assistant. What if the call was in reference to a particular case?
You may want to include a form relating to the case that the dentist/assistant can fill out and return....and for those offices that have a 'piranha' at the front desk, let the doctor know you've been trying to call repeatedly, and left messages, with no response...
Business is business, so unless the front desk staff is paying the lab bills, they shouldn't decide which lab calls are important and which are not.........
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