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do not do the towel trick it will make it totally broken
phone Microsoft on 0800 587 1102 that's if you are in the u.k if your somewhere else find out the number on xbox.com
phone them up tell them and they will arrange for it to get repaired
good luck
answer my question
http://answers.yahoo.com/question/index;_ylt=AkbdRWX1UD5eLxh1loizOtnsy6IX;_ylv=3?qid =20080229112851AANNfZX
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