Airline Insurance?

[Hestia]

I purchased a ticket online to fly to Florida for Easter to spend with my boyfriend( we were working on getting back together)-Well today he tells me he has found someone else! I bought airline insurance to protect me if I had to cancel-but I dont know what the "acceptable reasons" are. Does anyone know how I may can either get my money back-or maybe fly somewhere else? Or what the acceptable reasons are? I emailed them (I only asked what the reasons were and how to do it-not why I have to cancel) but haven't heard back yet. The insurance was bought when I got the ticket but I don't think it's from the agent I bought the ticket from. I didn't purchase the ticket direct from an airline web site. I bought it from ultimate fares.com I don't want to lose my money, but I know I may anyway.