kitchen quotation problem?

[BomB]

I recently approached a local kitchen company to supply & fit a new kitchen and provide all associated work that would be neccessary. When we recieved the quotation it was very vague and just had the total amount at the bottom, when we asked for a breakdown of the costs to show how much we were paying for units, worksurfaces, appliances, flooring, electrics,plumbing, etc we were told they don't do that.Is this the norm for this kind of work or should we expect to get a detailed quote showing what everything cost's, i expected the latter but am i expecting to much ??I politley told them to stick their quote up their @r$e, but i just wanted to make sure "I" wasn't being unreasonable.EDIT : I got wood / filtee i think thats part of the problem, people don't mind paying £8/£15 extra but when it could be hundreds of pounds why can't your customer shop around to save money ?The whole procces stinks of "rip off Britain" if your prices are fair and above board then why would you want to hide your prices?

[patrob00ChefUK]

you are right.I had a new kitchen from B&Q, every item was individually priced and a seperate price for the team who fit it.Worth every penny !

[CPTS]

No - as a consumer you have the legal right to be provided with a complete breakdown of the costs, even down to how many screws are required. If they wont provide you with this then I would strongly advice you to go elsewhere - if they price they provided is legit then they should be willing to do this. At the end of the day their lose.

[JAMESN]

If you have everything that you want done i.e. how many sockets and locations, same with lights, type of sink taps etc. all down, signed and agreed on your contract then you should have no worries as all the work you want done is included in the agreed price. so do not pay over the full amount of money until you are satisfied with the completed job.

[paisley]

please be carefull this is only a quote and they could bill you for thing's they allready have or add any thing they want on at the end get a detailed quotation and a summary of the works which should detail what should be getting done by each day and it shall keep you on track

[alta3335]

I would be walking away and finding a different one. Thats why they do it, then any problems they can say, not in the quote !!

[bty81216349]

If you have a quotation that is binding on them and you cant be charged another penny. It it is an estimate that's totally different as extras can be added on. If the company are not prepared to give you a breakdown of all items then go elsewhere.

[ggcjnew1]

You are right, go ahead and tell them to stick it. Then check out a web site called checkatrade, which will have trades registered to it that have been checked out and open to on going checks, also read customer feed back etc.

[JamieR8330]

I have to agree with you ...It is only right that you asked them, and it is equally right that they should have done as you asked of them..I am a self employed decorator, all of my quotes are broken down and explained before the job starts, as is proper practise....Get someone else who will meet your needs..

[Igotwood]

It prevents any ability to compare to other quotes, I supply a materials list, kitchen plan and a total job price.This is to stop customers shopping around for worktops that are £15 cheaper a length, then finding out they won't be delivered for 2 weeks after we plan to fit the kitchen To give you further opinion on the matterhttp://www.screwfix.com/talk/thread.jspa?threadID=82396&tstart=0EDIT- did you look at the screwfix forum link poor lad had a customer deducting money for jigsaw blades about £10, now they are a valid business expense and he certinally would have used £10 worth on a kitchen fit. The price I quote is the price I can afford to do the work for. Customers are more than welcome to take the kitchen plan and try and find an alternative supplier and I'll supply a labour only quote but will recive penelty charges should the job take longer due to parts missing or altered plans.Kitchen fitters are skilled workers, most are corgi registered and have Part P electrical papers, they are trying to earn a living, the costs of running a business are extremely high, I personally spend in an average year £1200 on insurance, £3500 on fuel, around £900 on consumables (drill bits, blades etc) vans worth in the region of £15000 and tools worth £4000. Then at the end of every year the tax man gets hold of me and takes 30% - 40% of what I earnt.Rip off britian is right but it's HM Revenue & Customs thats the root causeJust to add to filtee's answer, if I customer were to get a £6 cheaper cabinet from B&Q it would cost them an additional £10 for me to build it up plus they time, fuel and energy it takes for them to go get it and it may not be suitable for the doors I've supplied. Hows that a savingSo to go on but the average hourly rate for a good tradesman is over £15 and a good quality kitchen fit will take around 80 - 100 man hours + additional 15 for tiling before you know it your at £2000 labour